Last updated: June 16, 2026
This Privacy Policy explains how Frenchy Transport collects, uses, stores, and protects personal information when you visit our website, submit a shipping inquiry, request a freight quote, or contact us by email, phone, WhatsApp, or online forms.
Our website address is: https://frenchytransport.com
1. Who We Are
Frenchy Transport provides international freight forwarding, DDP shipping, air freight, sea freight, rail freight, warehousing, consolidation, and logistics services from China to international destinations.
Contact details:
Email: contact@frenchytransport.com
Phone / WhatsApp: +86 153 6153 3447
China Office:
1401-1404 Pengdamaoer City, No. 6002 Longgang Avenue, Pingnan Community, Longgang Street, Shenzhen, Guangdong, China
Europe Office:
Großer Stein 77, 32657 Lemgo, Germany
2. What Personal Data We Collect
We may collect the following types of information when you use our website or contact us:
Contact Information
This may include your name, company name, email address, phone number, WhatsApp number, country, and other contact details you provide.
Shipping Inquiry Information
When you request a quote or use our freight inquiry forms, we may collect shipment-related information such as destination country, destination city, shipping route, cargo type, cargo weight, number of cartons, dimensions, preferred shipping mode, delivery requirements, and any additional cargo details you provide.
Communication Information
If you contact us by email, phone, WhatsApp, or contact form, we may keep a record of the communication so that we can respond to your inquiry and provide logistics support.
Technical Information
When you visit our website, we may collect limited technical information such as IP address, browser type, device type, pages visited, referring pages, and general usage data. This information helps us maintain website security, improve user experience, and understand how visitors use our website.
3. How We Use Your Information
We use personal information for the following purposes:
- To respond to your freight quote requests and shipping inquiries.
- To calculate estimated freight rates, DDP costs, transit options, and shipping solutions.
- To communicate with you about your shipment, quote, documentation, customs requirements, or delivery options.
- To provide freight forwarding, warehousing, consolidation, customs clearance, and delivery support.
- To improve our website, services, pricing tools, and customer experience.
- To prevent fraud, spam, abuse, or unauthorized access to our website.
- To comply with legal, customs, tax, accounting, and logistics-related obligations.
4. Quote Forms and Shipping Data
Our website may include quote forms, DDP cost pages, freight rate calculators, and contact forms. When you submit these forms, the information you provide is used to prepare shipping estimates and communicate with you.
Shipping information may include cargo descriptions, weight, carton quantity, size, destination, preferred transport method, and related logistics details. Please do not submit highly sensitive personal information unless it is necessary for your shipment.
5. Legal Basis for Processing Personal Data
Where applicable, we process personal data based on one or more of the following legal bases:
- Your consent when you submit a form or contact us voluntarily.
- The need to respond to your inquiry or provide a requested service.
- Our legitimate interest in operating, improving, and securing our website and logistics services.
- Compliance with legal, customs, tax, accounting, or regulatory obligations.
6. Cookies and Analytics
Our website may use cookies or similar technologies to improve website functionality, remember user preferences, analyze website traffic, and improve our services.
We may also use analytics or search performance tools, such as Google Analytics, Google Search Console, Google Site Kit, or similar services. These tools may collect information such as pages visited, device type, browser type, general location, and website interaction data.
You can control or delete cookies through your browser settings. If you disable cookies, some website features may not work properly.
7. Embedded Content and Third-Party Links
Our website may include embedded content or links to third-party websites, such as maps, videos, social media, payment services, analytics tools, or external logistics resources.
Third-party websites may collect data about you, use cookies, or track your interaction with their content. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies separately.
8. Who We Share Your Data With
We do not sell your personal information.
To provide logistics services, we may share necessary information with trusted service providers and business partners, including:
- Freight carriers and airlines.
- Shipping lines and trucking companies.
- Warehouses and consolidation partners.
- Customs brokers and clearance agents.
- Local delivery companies such as courier, parcel, or truck delivery providers.
- IT, website hosting, email, analytics, and security service providers.
- Professional advisers, legal authorities, customs authorities, or regulators when required by law.
We only share information that is reasonably necessary for providing quotes, arranging shipments, supporting customs clearance, managing delivery, improving our services, or complying with legal obligations.
9. International Data Transfers
Because international shipping often involves multiple countries, your information may be processed or shared across borders, including China, Germany, destination countries, and other locations where our logistics partners, carriers, customs brokers, or service providers operate.
We take reasonable steps to ensure that personal information is handled securely and only used for legitimate logistics and business purposes.
10. How Long We Keep Your Data
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
Quote inquiries and communication records may be retained for customer service, business follow-up, accounting, legal, customs, or dispute resolution purposes. Shipment-related records may be retained as required by logistics, customs, tax, accounting, or legal obligations.
When information is no longer needed, we will delete it or anonymize it where reasonably possible.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email system, or internet transmission is completely secure. Please avoid sending unnecessary sensitive information through online forms or email.
12. Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal data in a portable format.
- Lodge a complaint with a relevant data protection authority.
To exercise these rights, please contact us at:
We may need to verify your identity before responding to your request.
13. Children’s Privacy
Our website and logistics services are intended for business users, importers, exporters, ecommerce sellers, and other commercial customers. We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business operations.
The updated version will be posted on this page with a new “Last updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
Email: contact@frenchytransport.com
Phone / WhatsApp: +86 153 6153 3447
China Office:
1401-1404 Pengdamaoer City, No. 6002 Longgang Avenue, Pingnan Community, Longgang Street, Shenzhen, Guangdong, China
Europe Office:
Großer Stein 77, 32657 Lemgo, Germany